Consultancy services for Technical Assistance on Non-Revenue Water Management and Water Services in Informal Settlement of Kisumu (Kenya)

The specific objectives of this assignment are as follows:

• To prepare a baseline report aiming at identifying the needs in terms of Non-Revenue Water (NRW) Management and improvement of water and sanitation services in Low Income Areas (LIAs) To support KIWASCO in purchasing equipment dedicated to NRW Management and/or improvement of water and sanitation services in LIAs
• To provide Technical assistance, trainings and capacity building in implementing the action plan related to NRW Management activities within KIWASCO
• To provide assistance, trainings and capacity building in improving water and sanitation services in LIAs.

OiEau provided expertise in the fields of Commercial management, Human Ressources management and Operation and Maintenance of networks through the following activities:

Commercial management:

• Customer Database Clean-up (Customer Identification Survey, Regularization of illegal connections, Metering and Replacement Campaign)
• Improvement of the methods and tools fo the commerical departement
• Capacity Building

• Review the organisation of the NRW activity
• Improvement of the methods and tools fo the Human Ressources department

Organisation of a study tour in France for 12 Kenyan participants

• Capacity Building

• Improvement of the methods and tools fo the NRW unit of the technical department
• Establish new district meter area
• Establish new water Kiosk